PCI DSS 9.5.1.3: Train Personnel to Detect POI Device Tampering
Point-of-interaction (POI) devices are prime targets for physical tampering and replacement attacks. PCI DSS 9.5.1.3 requires you to train all personnel working in POI environments to recognize and report attempted tampering or device substitution. This foundational control reduces the risk of skimming, malware installation, and payment card data compromise at the transaction point.
What this means
PCI DSS 9.5.1.3 mandates ongoing security awareness training for all staff who have access to or work near POI devices—including registers, payment terminals, ATMs, and self-checkout systems. Personnel must understand what POI devices should look like, how to spot physical tampering indicators (loose components, misaligned parts, unfamiliar attachments), and the procedures for reporting suspicious devices. This control assumes that trained human observation is a critical layer of defense against physical fraud.
How to comply
- 1.Identify all personnel with access to POI environments (cashiers, managers, technicians, security staff).
- 2.Develop formal training curriculum covering tampering indicators, device replacement tactics, and visual inspection techniques.
- 3.Train staff on proper reporting procedures and escalation paths for suspected tampering.
- 4.Conduct initial training for all POI environment personnel and annual refresher training thereafter.
- 5.Document training attendance, dates, and content covered for audit purposes.
- 6.Test awareness through observation or periodic security assessments to ensure retention.
Evidence auditors look for
- Training materials and curriculum specific to POI device security and tampering awareness.
- Sign-in sheets, certificates of completion, or LMS records showing training dates and attendees.
- Annual training schedules and reminders sent to POI environment staff.
- Internal procedures for reporting suspected tampering (hotline, manager notification, ticket system).
- Audit logs or investigation records documenting reported tampering incidents and follow-up.
- Risk assessment or security assessment reports validating staff awareness of tampering indicators.
Frequently asked questions
When will FAQs be available?
The FAQ for this control is currently being prepared.
GRCWatch automates training assignment, completion tracking, and evidence collection for PCI DSS 9.5.1.3, eliminating manual spreadsheets and providing audit-ready documentation of POI personnel awareness programs.
See how GRCWatch handles this control automatically
Start free trial